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Shipping Information

LOCAL DELIVERY

Live in Hamilton or Burlington, ON?

Receive Free Shipping On Orders $30+

Your Order Must Be $30+ Before Discounts & Tax.

Exclusions Apply To Cat Litter, as well as Oversized, Bulk, And Rural Areas.

NATIONAL SHIPPING


Receive Free Shipping On Orders $120+

Your Order Must Be $120+ Before Discounts & Tax.

Exclusions Apply To Oversized, Bulk, And Rural And Remote Areas.

WHAT CARRIER DO YOU USE FOR FREE SHIPPING?

We ship your order using the most economical shipping method. In most cases, orders are shipped using UPS or FedEx Ground.

SUBSIDIZED SHIPPING OPTIONS

PetMax automatically subsidizes the cost of shipping by providing you with ongoing discounts of up to 90% off posted rates.

We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with FedEx & Canada Post to reduce shipping costs as much as possible.

Check your postal code if you qualify for free shipping!

CARRIER OPTIONS:

*Please keep in mind the delivery timeframes are only estimates and are not guaranteed.

We've Got You Covered

From Delivery To Product Satisfaction

Fast Shipping

Orders are typically shipped same business day, or next business day when the order is placed after 12pm.

Happy To Help

Don't hesitate to reach out with any questions or comments.

Hassle Free Returns

Process hassle free returns using our returns portal and pre-paid return shipping labels.

Shipping

FAQs

How Long does it take FedEx to deliver?

FedEx Ground Parcels will be delivered within 1 business days for all local orders, 1-2 business days for regional orders, and up to 4 business days for national orders.

FedEx Express 2Day Parcels will deliver by within 1 business days for all local orders, 1-2 business days for regional orders, and 1-3 business days for all national orders.

*Please keep in mind the delivery timeframes are only estimates and are not guaranteed.

How long does it take for Canada Post to deliver?

Canada Post Expedited Parcel will be delivered within 1-3 business days for all local orders, up 7 business days for regional orders, and up to 10 business days for national orders.

Canada Post Xpresspost will deliver by within 1-2 business days for all local orders, 1-4 business days for regional orders, and 7 business days for all national orders.

*Please keep in mind the delivery timeframes are only estimates and are not guaranteed.

Does PetMax subsidize the cost of shipping?

Yes, PetMax currently subsidizes the cost of shipping by providing up to 90% off of all published shipping rates. We realize shipping can be expensive. Especially for heavy and bulk items. Therefore, we do our best to provide the most cost efficient shipping possible by working hand-in-hand with FedEx & Canada Post to reduce shipping costs as much as possible.

How is the shipping cost calculated?

Shipping costs are calculated based on the weight and dimensions of the box(es) that are being shipped and the destination to which the order is being delivered. You can determine the cost of shipping after entering your shipping address.

When are shipping costs calculated?

Proceed through the first step of the checkout process to get to the shipping cost. Your postal code is a key factor to determining the correct shipping amount. You can also estimate the shipping cost directly in the Shopping Cart.

How long does PetMax.ca take to ship out my order?

PetMax strives to ship all orders same business day when an order is placed before 12pm or within 1 business day of your purchase. If PetMax unable to ship out your order within 7 business days due to unforeseen circumstances, a customer service representative will contact you with more information.

How will I know if my order has been shipped?

PetMax will send out a confirmation email informing you that your order has been shipped along with a FedEx or Canada Post tracking number.

Will I be able to track my order?

Yes, FedEx and Canada Post both provide a tracking numbers for all their parcels. This allows you to know where your package is every step of the way. A shipping confirmation email will be sent to the email address associated with the order which will include a tracking number along with estimated delivery date.

This excludes Small Packet USA Air parcles, which are the most cost effective but do not include a tracking number.

Does PetMax.ca ship across Canada?

Yes, PetMax ships to all Provinces and Territories, including P.O. boxes and rural route addressess.

Does PetMax.ca ship to the United States?

Yes, PetMax does ship to the United States. We currently only ship small packet items and are unable to ship pet food, treats, medications, or regulated goods, due to border restrictions.

Thousands Of Happy Customers...

Reviews

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Buying my dog food at Pet Max is awesome. Everything is perfect. The service is wonderful and it’s a Canadian company. The delivery is very fast. I surely recommend this animal service. Thank you!

— Chantal S.

⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I feel very fortunate to have found Pet Max, as I had never heard of them before. Low prices, quick and friendly responses, and my cat food arrived even sooner than I expected. Many thanks to Bryan, Emma and the team!

— Suzanne P.

⭐️⭐️⭐️⭐️⭐️

Great prices, quick delivery and a fantastic selection. You can order what you want online and not be forced into purchasing a minimum amount. Highly recommend.

— Allison B.

⭐️⭐️⭐️⭐️⭐️

My cat cans have always been shipped the same day that I order them and arrive the next day. Seriously impressive! I would order from PetMax without hesitations, trust me on that. This company is awesome, thank you for the great service!

— Eric W.

⭐️⭐️⭐️⭐️⭐️

Very knowledgeable staff who are always willing to help. Great products, great variety! I love shopping in a family owned business where people and their pets come first!

— Diane B.

⭐️⭐️⭐️⭐️⭐️

This is by far my favourite pet store in Burlington. The prices are the best and they offer a frequent buyer program which is awesome. Plus the staff is super friendly - the manager Sandra is great.. always bubbly and very knowledgeable! Highly recommend checking them out

— Anna B.

⭐️⭐️⭐️⭐️⭐️

They have a great selection of everything you could need for your pet and at great prices. A family owned business with just 2 locations so nice to support local!

— Mary M.

⭐️⭐️⭐️⭐️⭐️

I find them very professional. My orders always come right away and packed so perfectly so cans of food are not falling out. Very friendly. I am so glad they were recommended to me. They also have very good sales that save me money with a multi cat household.

— Tammy D.